Whether you are a first-time visitor or returning to Rewards casino, this guide covers the essential features you need to know.
Getting Ready
- Check your internet connection and ensure your device meets the minimum browser requirements.
- Have valid identification documents ready (passport or driver’s license) for the KYC process.
- Decide which payment method you will use: credit cards, e-wallets, or cryptocurrencies.
- Review the casino rewards VIP program details to understand how loyalty points accumulate.
- Set a budget and familiarize yourself with responsible gambling tools like deposit limits.
- Read the terms and conditions of any welcome bonus to avoid surprises later.
Creating Your Account
- Click the “Sign Up” or “Register” button on the homepage.
- Fill in your email address, choose a strong password, and select your preferred currency.
- Enter your personal details: full name, date of birth, and residential address as they appear on your ID.
- Agree to the terms and conditions (and confirm you are over the legal age in your jurisdiction).
- Verify your email by clicking the link sent to your inbox.
- Complete the KYC process by uploading the required documents (ID and proof of address).
Wagering Calculation
Understanding wagering requirements is crucial for maximizing any bonus. For example, consider a $100 deposit bonus with a 30x wagering requirement on the bonus amount. The total amount you must wager before withdrawing is $100 × 30 = $3,000.
If you play slots with an RTP of 95%, the expected loss during wagering is calculated as: Total Wagering × (1 – RTP) = $3,000 × 0.05 = $150. Since your bonus is $100, the expected net result is –$50. This shows why it is important to choose games with high RTP and full contribution.
For games with lower contribution, like blackjack at 10%, the effective wagering becomes: Required Wagering / Contribution Rate = $3,000 / 0.1 = $30,000. If blackjack has an RTP of 99.5%, the expected loss is $30,000 × 0.005 = $150, the same as slots. Always check the game contribution percentages before playing.
Financial Operations
Deposit methods include credit/debit cards, e-wallets (Skrill, Neteller), prepaid vouchers, and cryptocurrencies. Deposits are typically instant. Withdrawals are processed after wagering requirements are met and identity is verified. E-wallet withdrawals often clear within 24 hours, while bank transfers may take 3–5 business days. Some casinos impose minimum withdrawal amounts and fees. Always check the cash desk for current limits.
Safety & Licensing
The casino operates under a Curacao eGaming license. Note: winnings from Curacao-licensed casinos may be subject to local income tax, depending on your country’s tax laws. The site uses SSL encryption to protect your data. Two-factor authentication (2FA) is available for account security. Responsible gambling tools such as deposit limits, time-outs, and self-exclusion are provided.
Troubleshooting
- Failed login: Reset your password using the “Forgot password” link. If the issue persists, clear your browser cache and cookies.
- Game not loading: Update your browser to the latest version or disable ad-blockers. Try switching to HTML5 mode if available.
- Withdrawal pending: Ensure all wagering requirements are met and your account is verified. Contact support if it exceeds the stated processing time.
- Bonus not credited: Check if you entered a bonus code. Contact live chat for manual credit.
- Slow site performance: Close unused tabs or try a different device. The mobile-optimized website works best on modern smartphones.
Need to Know
What documents are required for account verification?
You typically need a government-issued ID (passport or driver’s license) and a recent utility bill or bank statement showing your address.
How long do withdrawals take?
Withdrawal times vary by method: e-wallets 24 hours, credit cards 3–5 days, bank transfers up to 7 days. The casino also has a pending period before processing.
Are there any fees for deposits or withdrawals?
Most deposit methods are free. Withdrawals may incur a fee after a certain number of free withdrawals per month. Check the banking page.
Can I play with a VPN?
Using a VPN may violate the terms of service and could lead to account suspension. It is not recommended.
What is the casino rewards VIP program?
The casino rewards VIP program offers tiered loyalty points that can be exchanged for bonuses, cashback, or other perks. Higher tiers provide faster point accumulation and exclusive benefits.
Is there a mobile app?
The casino does not have a dedicated app in app stores, but its website is fully mobile-optimized. You can add it to your home screen as a progressive web app (PWA) for quick access.
How do I set deposit limits?
Go to the responsible gambling section in your account settings. You can set daily, weekly, or monthly deposit limits.
What happens if my connection drops during a game?
The game will automatically resume from where it stopped once reconnected. Any bets placed are protected.
Can I change my currency after registration?
Currency is usually fixed at registration. Contact support to see if a change is possible in special cases.
Extra Tips
Deposit and withdrawal speeds vary by method. The table below summarizes typical times.
| Payment Method | Deposit Speed | Withdrawal Speed |
|---|---|---|
| Credit/Debit Card | Instant | 3–5 business days |
| E-wallet (Skrill, Neteller) | Instant | 1–24 hours |
| Bank Transfer | 1–3 business days | 3–7 business days |
| Cryptocurrency (Bitcoin) | Instant | Instant–1 hour |
Choose an e-wallet or cryptocurrency for the fastest withdrawal processing. Always verify your account before requesting a withdrawal to avoid delays.
Important: Wagering requirements and game contributions can significantly affect your expected value. Always calculate them before playing with bonus funds.